Refund and Returns Policy

RAJHANS CONSULTANTS AND TECHNOCRATS PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:

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• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the shipping process.

• RAJHANS CONSULTANTS AND TECHNOCRATS PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the delivered product is not good.

• In case of receipt of damaged or defective items, please report the issue to our Customer Service team. The request will be entertained once the merchant has verified and confirmed the issue at their end. This must be reported within 7 days of receiving the product.

• If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring it to the notice of our Customer Service team within 7 days of receiving the product. The team will assess your complaint and take appropriate action.

• For complaints regarding products covered by a manufacturer’s warranty, please refer the issue to the respective manufacturer.

• In case of any refunds approved by RAJHANS CONSULTANTS AND TECHNOCRATS PRIVATE LIMITED, it will take 9-15 days for the refund to be processed to the end customer. The refund credited time is 7 working days.