Privacy Policy
Welcome to Sattvik (“Sattvik”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website and any of our related services, offerings, and communications
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our Website, submitting your personal information, or interacting with us in any manner, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please do not access or use our Website or services.
1. What Data Do We Collect?
We collect personal information to provide better services and experiences, including:
- Name
- Email address
- Phone number
- Shipping/billing address
- Company name (if applicable)
- Location
- Purchase details
- Preferences and feedback
We collect this information when you fill out forms (e.g., “Connect with us”, retail/franchise interest, farm visit bookings), or interact with us through our Website or social media handles.
For orders placed on our e-commerce store, we also collect billing and shipping information. Payment information is securely handled by our third-party payment processors; we do not store or have access to your card details.
2. Cookies & Tracking Technologies
We use cookies and other tools to improve our Website experience and understand visitor behavior. This includes:
- Google Analytics for usage data
- Cookies for session tracking and preferences
- IP address, browser type, page visits, click patterns, and time spent
Types of cookies used:
- Necessary Cookies
- Performance/Analytics Cookies
- Targeting Cookies
You may disable cookies through your browser settings. Our Website remains accessible with cookies disabled.
3. How We Use Your Data
Your data is used for purposes such as:
- Order processing and fulfillment
- Customer support and query resolution
- Improving our offerings and user experience
- Sending updates, promotions, or newsletters
- Maintaining business records and analytics
- Complying with legal obligations
4. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your information with:
- Trusted service providers (logistics, payment, support)
- Our affiliated brands for operational purposes
- Legal or regulatory authorities when required
- A third party in the event of merger, acquisition, or asset transfer
All third parties are bound to maintain confidentiality and follow data security protocols.
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request data deletion by writing to us at: support@sattviksutra.com
6. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw consent at any time
- Request deletion of your data
- Restrict or object to data processing
- Lodge a complaint with a data protection authority
For any such request, email: support@sattviksutra.com
7. Children’s Privacy
We do not knowingly collect data from children under the age of 16 without parental or guardian consent. If you believe we’ve collected such data, please contact us for immediate deletion.
8. Electronic Communication & Consent
By interacting with us, you agree to receive communications via email, SMS, WhatsApp, or calls (even if DND is active). You may unsubscribe at any time using the link in our emails or by contacting us.
9. Security Measures
Your data is stored on secure third-party servers. While we implement robust security measures, no system is completely immune to breaches. Please be vigilant against phishing and fraudulent communication.
10. International Users (EU & UK)
We comply with the GDPR and UK data protection laws. If you are an EU or UK resident, you have additional rights and protections regarding your personal data.
We may transfer your data outside the EU/UK in compliance with legal safeguards. For questions, contact: support@sattviksutra.com
11. Third-Party Links
Our Website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their policies before sharing any personal information.
12. Limitation of Liability
Sattvik is not liable for any indirect or incidental damages arising from use of this Privacy Policy or our Website.
13. Jurisdiction
This Privacy Policy is governed by Indian law. Any disputes will fall under the exclusive jurisdiction of courts in Bangalore, India.
14. Updates to the Policy
We may update this Privacy Policy from time to time. Please check this page periodically for changes. The effective date of this policy is: 24.04.25
15. Contact Us
For any questions, concerns, or to exercise your data rights, please contact:
Grievance Officer
Email: grievance@sattviksutra.com
Phone: 7587491299
License No. 10524999000008